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Short-term Rental Program

 
Owners of Short-Term Rentals (STRs), also known as Vacation Rentals, are required to obtain a Short Term Rental or Home Sharing License per Chapters 7.40 and 23.64.350 of the Pacific Grove Municipal Code. These ordinances apply to all properties (including rooms and guest houses whether or not detached) rented for less than 30 consecutive days. If you (as the owner or tenant) are considering applying for a Short Term Rental License, please read the information below carefully to determine your eligibility and the type of license you should be applying for.

Definition

Property owner resides at the site and rents one room to short term tenants for unlimited number of nights per year.

Cap, Density, and Occupancy Limits

Home Sharing licenses are NOT subject to the cap and density limits.

Occupancy: A maximum of one bedroom may be rented to two adults; a second bedroom may be rented to children as part of the same contract.

Rules/Conditions

  1. The owner lives on site and can go about typical daily activities outside the home.
  2. A maximum of one bedroom may be rented to two adults; a second bedroom may be rented to children as part of the same contract.
  3. Guests shall have exclusive use of the rented bedroom(s) and shared use of a full bathroom and kitchen.
  4. No cooking facilities/appliances in bedrooms or bathrooms.
  5. Accessory structures or detached bedrooms can not be Home Sharing rental.
  6. Established affordable housing units are not eligible for any STR license.
  7. Illegal residential units or unpermitted spaces associated with your property cannot be rented.
  8. On-site parking shall be made available to renters.
  9. Amplified sounds that is audible beyond the property boundaries are prohibited. Other noises that create a nuisance will be enforced in accordance with the City noise regulations.
  10. Auctions, commercial functions, and other similar activities are prohibited.
  11. Displaying of signs that indicate that the property is used or available for transient or short-term rental purposes is prohibited.

Submitting Your Application

All of the items listed below must be submitted with the application:

  • Home Sharing Permit Application Form. (Download Application Packet)
  • Affidavit affirming that smoke and carbon monoxide alarms are installed and that fire extinguisher are in an accessible location.
  • Site Plan which shows all buildings, room labeled for use, and off-street parking.
  • A Building Inspection Report obtained through a certified third-party general contractor or building inspector. The inspector must use the City STR Inspection Checklist. The City of Pacific Grove cannot recommend an inspector for you.
  • Home Sharing Use Permit Application fee of $408
  • Copy of Driver’s License or Identification Card to confirm residency.
  • Tenants must submit a copy of their lease agreement and a statement from the owner agreeing to the Short Term Rental use of their property. It is the responsibility of the applicant to ensure that their lease does not prohibit subletting/short-term renting of the property.
  • New owners must provide documentation to show ownership of property.

Submit your complete Home Sharing permit application packet to the City, in person or by mail to the following address:

City of Pacific Grove
Attn: Housing Division – TUL
300 Forest Avenue
Pacific Grove, CA 93950

It is encouraged that you submit your application in person and ask staff for any questions you may have regarding your application and the licensing process.

Our office hours are 8am – 12pm and 1pm –5pm, Monday through Thursday. Our office is closed on Fridays.

Application Review

After your application has been received, staff will initiate the review process (check your application status here).

Any of the following may be grounds for delay or denial of your application:

  • The property has outstanding Planning, Building, Housing, Fire, Health, Police, or other applicable City code violations.
  • The Building Inspection identifies an unsafe condition.

Any unsafe conditions reported by the Building Inspection Report or recorded with the City must be corrected before a license can be issued. The Code Compliance Officer or other City Inspector may conduct a follow-up inspection to ensure all deficiencies are corrected.

Please allow up to three weeks from the date of application submittal. If you have questions after you submit the application, please contact the Short Term Rental Program staff at (831) 648-3190 or hnoori@cityofpacificgrove.org.

Home Sharing License

Upon successfully meeting all Home Sharing Permit application requirements, the City will issue a Home Sharing License. You will be notified by email and phone when the permit is ready for pick up. You will be required to sign the Owner Responsibility Statement and pay the $250 Home Sharing License fee at the time of picking up your license.

Here are a few things you must know about Home Sharing Permit:

  • The $250 fee is annual and is prorated on a quarterly basis.
  • The permit must be renewed annually on/before March 31st. Failure to renew a license prior to March 31st of each year will result in the suspension or revocation of the license
  • The permit does not convey with the sale or transfer of the property.

Once you have obtained your permit, it must be prominently displayed in plain view within the unit. You may also begin advertising (online or otherwise) your Short Term Rental site under the condition that you list the City license number at the top of all listings' descriptions and email your links to hnoori@cityofpacificgrove.org.

Tax Obligations

The Transient Occupancy Tax (TOT) rate is 10% and taxes are payable on a monthly basis. Payments are due by the 15th day of the month following the close of each reporting period. For example, taxes collected for the first time started in January; those taxes collected are due no later than February 15th.

You must report your taxes to the City whether or not you had any renters. Complete and mail the TOT affidavit along with your payment to the Finance Department located at 300 Forest Avenue, Pacific Grove, CA 93950.

Change of Contact Information

If the owner and/or street address of the Home Sharing site have changed, you MUST submit a new application.

If other application information (such as phone number, email, mailing address, etc) has changed, owners/residents MUST immediately supply the information to the City, without having to submit a new application. The information can be submitted to the City using the STR Contact Update Form. Alternatively, you can call (831) 648-3190 to update your information.

Once we have received your updated contact information, we will change your license accordingly. The fee for amending and reprinting your license is $5.

Renewing Your Home Sharing License

All Home Sharing Licenses must be renewed on or before March 31st. It is the responsibility of owners to renew a license before the deadline. To renew your license, all of the following items must be submitted one month prior to the expiration of your license. We highly encourage early submissions as it will guarantee that you get your renewed Transient Use License on time so there is no interruption whatsoever.

  • Home Sharing Renewal Form.
  • $250 License Renewal Fee (Checks payable to the City of Pacific Grove).
  • Copy of Driver’s License or Identification Card to confirm residency.
  • Affidavit affirming that smoke and carbon monoxide alarms are installed and that fire extinguisher are in an accessible location.
  • A Building Inspection Report obtained through a certified third-party general contractor or building inspector. The inspector must use the City STR Inspection Checklist. The City of Pacific Grove cannot recommend an inspector for you.
  • Tenants must submit a copy of their renewed lease agreement and a statement from the owner agreeing to the Short Term Rental use of their property. It is the responsibility of the applicant to ensure that subletting or use of your unit as a short-term residential rental is not prohibited

Owner Responsibilities

  1. Owners must maintain a guest log book that includes the names, phone number, home addresses of guests, guest’s license plate numbers if traveling by car, and dates of stay.
  2. Owner must provide renters the following information:
    • Restrictions on the occupancy limits
    • Restrictions on noise, music and amplified sound
    • Parking restrictions
    • Trash collection schedule
    • Information on relevant burn bans
    • Information on relevant water restrictions
    • Information on Sensitive Habitats

Complaints/Enforcement

You can file a complaint regarding a suspected illegal short-term rental or one causing nuisance using any of the following methods:

  • Call 9-1-1, if it is an emergency (such as fire, medical emergency, suspicious activity, etc)
  • For non-emergency concerns, use our online complaint form (highly encouraged). Staff will follow up with you within 24 hours.
  • You can also call our STR Hotline phone number. This is an effective method especially for those wishing to speak with a person to report the matter.
  • You can also call our office directly at (831) 648-3190, or email us at hnoori@cityofpacificgrove.org.

Please provide information regarding the address of the property, a description of the nature of the activity, and any other relevant information. Complaints may be filed anonymously, however, you may wish to provide your contact information so that our code enforcement staff can contact you to discuss your complaint in detail.

There are no Type A licenses available in R-1 and R-2 zoning districts. However, you can submit an application if you wish to be on the waitlist. There are a few Type A STR licenses available in R-3 and R-4 zoning districts. Please contact staff to check availability of a Type A STR license on your block.

Definition

A Type A Short Term Rental (STR) allows the rental of a dwelling unit for more than 90 days per year. The property owner does not reside at the property while it is occupied by Short Term renters.

Cap, Density, and Occupancy Limits

  1. License Caps: The number of Type A STR Licenses to be issued is limited to 250 within the residential districts of the city. The number of Type A STR licenses are further limited to 104 licenses in all of the R-1 and R-2 districts and 146 in R-3 and R-4 districts.
  2. Density: The total number of Type A STR licenses must not exceed 15 percent of the parcels on any given block. In the case where the number of STR Type A licenses currently exceed the 15 percent per block density measure, the existing licenses on that particular block shall be limited to renting a total of 150 nights per year. Only one unit per parcel may be licensed. A second license may be issued if the total number of STRs does not exceed 15% of the total parcels on that block. This rule does not apply to multi-dwelling units which are governed by City approved Homeowners Association (HOA) or to properties held as tenants in common. The density limit also does not apply to Ocean View Blvd., Mermaid Avenue, and commercially zoned properties.
  3. Occupancy: A max of two persons (aged 18 or older) per bedroom, plus one additional person per site.The maximum size event or group gathering allowed at the transient use site shall not exceed 1.5 times the maximum number of renters.

Rules/Conditions

  1. Only the whole dwelling unit may be rented. (For renting a bedroom in your house, see Home Sharing).
  2. Established affordable housing units are not eligible for Type A STR license.
  3. Illegal residential units or unpermitted spaces associated with your property may not be rented.
  4. On-site parking, if available, shall be made available to renters.
  5. An Owner Representative (i.e. property manager) is required unless the owner chooses to manage their own property. If an owner decides to manage their own property, a different address (located 30 minutes away from the rental site) must be provided.
  6. Amplified sounds that are audible beyond the property boundaries are prohibited. Other noises that create a nuisance will be enforced in accordance with the City noise regulations.
  7. Auctions, commercial functions, and other similar activities are prohibited.
  8. Displaying of signs that indicate that the property is used or available for transient or short-term rental purposes is prohibited.

Submitting Your Application

All of the items listed below must be submitted with the application:

  • Type A STR Application Form. (Download Application Packet)
  • Affidavit affirming that smoke and carbon monoxide alarms are installed and that fire extinguisher are in an accessible location.
  • Site Plan which shows all buildings, rooms labeled for use, and off-street parking.
  • A Building Inspection Report obtained through a certified third-party general contractor or building inspector. The inspector must use the City STR Inspection Checklist. (The City of Pacific Grove cannot recommend an inspector for you.)
  • $465 Application Fee and actual cost of mailing neighbor notices (check, credit card, cash). 
  • Copy of Driver’s License or other Personal Identification Card to verify residency.
  • Tenants must submit a copy of their lease agreement and a statement from the owner agreeing to the Short Term Rental use of their property. It is the responsibility of the applicant to ensure that their lease does not prohibit subletting/short-term renting of the property.
  • New owners must provide documentation to show ownership of property.

Submit your complete TYPE A STR application packet to the City, in person or by mail to the following address:

City of Pacific Grove
Attn: Housing Division – STR
300 Forest Avenue
Pacific Grove, CA 93950

It is encouraged that you submit your application in person and ask staff for any questions you may have regarding your application and the licensing process.

Our office hours are 8am – 12pm and 1pm –5pm, Monday through Thursday. Our office is closed on Fridays.

Application Review

After your application has been received, staff will initiate the review process (check your application status here). Staff will prepare and mail a notice to your neighbors notifying them of your intention to use the property as a Type A STR and occupancy limits.

Any of the following may be grounds for delay or denial of your application:

  1. The property has outstanding Planning, Building, Housing, Fire, Health, Police, or other ;applicable City code violations.
  2. The Building Inspection Report identifies an unsafe condition.

Any unsafe conditions reported by the Building Inspection Report or recorded with the City must be corrected before a license can be issued. The Code Compliance Officer or other City Inspector may conduct a follow-up inspection to ensure all deficiencies are corrected.

Please allow up to three weeks from the date of application submittal before a license is issued. If you have questions after you submit the application, please contact the Short Term Rental Program staff at (831) 648-3190 or hnoori@cityofpacificgrove.org.

Type A STR License

Upon successfully meeting all Type A STR application requirements, the City will issue a Type A STR License. You will be notified by email and phone when the license is ready for pick up. You will be required to sign the Owner Responsibility Statement and pay the $1,000 fee at the time of picking up the license. 

Here are a few things you must know about Type A STR license:

  • The license fee (i.e. $1,000) annual and is prorated on a quarterly basis.
  • The license must be renewed annually on/before March 31st. Failure to renew a license prior to March 31st of each year will result in the suspension or revocation of the license
  • The license does not convey with the sale or transfer of the property.

Once you have obtained a license, it must be prominently displayed in plain view within the unit. You may also begin advertising (online or otherwise) your Short Term Rental site and you must list the City license number at the top of all listings' descriptions. Finally email your advertised links to hnoori@cityofpacificgrove.org.

In the event your license has expired, do NOT rent your property as a Short Term Rental until you submit a new application to obtain a new license. You may be subject to penalties and fines for unlicensed use.

Tax Obligations

The Transient Occupancy Tax (TOT) rate is 10% and taxes are payable on a monthly basis. Payments are due by the 15th day of the month following the close of each reporting period. For example, taxes collected for the first time started in January; those taxes collected are due no later than February 15th.

You must report your taxes to the City whether or not you had any renters. Sign and mail the TOT Affidavit along with your payment to the Finance Department located at 300 Forest Avenue, Pacific Grove, CA 93950.

Change of Contact Information

When the owner and/or street address of the STR changes, you MUST submit a new application.

If other application information (such as phone number, email, mailing address, etc) has changed, owners/agents MUST immediately supply the information to the City, without having to submit a new application. The information can be submitted to the City using the STR Contact Update Form. Alternatively, you can call (831) 648-3190 to update your information.

If a property manager has changed, you MUST appoint a new property manager as soon as possible. You must submit a written request and a statement with signature from your agent to the City

Once we have received your updated contact information, we will change your license accordingly. The fee for amending and reprinting your license is $5.

Renewing Your Type A STR License

All Type A STR Licenses must be renewed annually on or before March 31st. It is the responsibility of owners to renew a license before the deadline. To renew your license, all of the following items must be submitted one month prior to the expiration of your license. It is highly advisable to submit renewals early as it will guarantee that you get your renewed STR license on time so there is no interruption in the rental.

  • Type A STR Renewal Form and renewal application fee of $155.
  • License Renewal Fee and actual cost of noticing neighbors within 300 feet (Checks payable to the City of Pacific Grove). For the year 2017-2018, the renewal fee for an STR Type A license will be $1000.
  • Copy of Driver’s License or other Personal Identification Card to verify residency.
  • Affidavit affirming that smoke and carbon monoxide alarms are installed and that fire extinguisher are in an accessible location.
  • A Building Inspection Report obtained through a certified third-party general contractor or building inspector. The inspector must use the City STR Inspection Checklist. The City of Pacific Grove cannot recommend an inspector for you.
  • Tenants must submit a copy of their renewed lease agreement and a statement from the owner agreeing to the Short Term Rental use of their property. It is the responsibility of the applicant to ensure that subletting or use of your unit as a short-term residential rental is not prohibited

We highly encourage early submissions as it will guarantee receipt of a renewed license on time so there is no interruption of rental activity.

Owner and Owner Representative Responsibilities

  1. The resident must designate an owner representative (i.e. property manager) to manage their Short Term Rental. The owner or owner representative shall be on-call 24 hours a day, seven days a week to manage the property and shall respond to the Short Term Rental site within 30 minutes of an emergency or complaint during any time the property is occupied by short term renters.
  2. Owners and property managers must maintain a guest log book that includes the names, phone number, home addresses of guests, guest’s license plate numbers if traveling by car, and dates of stay.
  3. Owner and owner representative must provide renters the following information:
    • The name and contact information of the local contact
    • Restrictions on the occupancy limits
    • Restrictions on noise, music and amplified sound
    • Parking restrictions
    • Trash collection schedule
    • Information on relevant burn bans
    • Information on relevant water restrictions
    • Information on Sensitive Habitats

Complaints/Enforcement

You can file a complaint regarding a suspected illegal short-term rental or one causing a nuisance by any of the following methods:

  • Call 9-1-1, if it is an emergency (such as fire, medical emergency, suspicious activity, etc)
  • For non-emergency concerns, use the online complaint form (highly encouraged). Staff will follow up with you within 24 hours.
  • Call the STR Hotline phone number - (760) 833-7959. This is an effective method especially for those wishing to speak with a person to report the matter.
  • Call the City directly at (831) 648-3190, or email hnoori@cityofpacificgrove.org.

Please provide information regarding the address of the property, a description of the nature of the activity, and any other relevant information. Complaints may be filed anonymously, however, you may wish to provide your contact information so that our code enforcement staff can contact you to discuss your complaint in detail.

Definition

A Type B Short Term Rental (STR) License allows the rental of a dwelling unit for less than 90 days per year. While the property owner may live in the dwelling unit, the property is vacant for rental by Short Term renters.

Cap, Density, and Occupancy Limits

Type B Short Term Rental licenses are NOT subject to the cap and density limits.

Occupancy: A max of two persons (aged 18 or older) per bedroom, plus one additional person per site. The maximum size event or group gathering allowed at the transient use site shall not exceed 1.5 times the maximum number of renters.

Rules/Conditions

  1. Only the entire dwelling unit may be rented. (For renting a bedroom in your house, see Home Sharing).
  2. Established affordable housing units are not eligible for Type B STR license.
  3. Illegal residential units or unpermitted spaces associated with your property may not be rented.
  4. On-site parking, if available, shall be made available to renters.
  5. An Owner Representative (i.e. property manager) is required unless the owner chooses to manage their own property. If an owner decides to manage their own property, a different address (located 30 minutes away from the rental site) must be provided.
  6. Amplified sounds that is audible beyond the property boundaries are prohibited. Other noises that create a nuisance will be enforced in accordance with the City noise regulations.
  7. Auctions, commercial functions, and other similar activities are prohibited.
  8. Displaying of signs that indicate that the property is used or available for transient or short-term rental purposes is prohibited.

Submitting Your Application

All of the items listed below must be submitted with the application:

  • Type B STR Application Form. (Download Application Packet)
  • Affidavit affirming that smoke and carbon monoxide alarms are installed and that fire extinguisher are in an accessible location.
  • Site Plan which shows all buildings, rooms labeled for use, and off-street parking.
  • A Building Inspection Report obtained through a certified third-party general contractor or building inspector. The inspector must use the City STR Inspection Checklist. (The City of Pacific Grove cannot recommend an inspector for you.)
  • $465 Application Fee and actual cost of mailing neighbor notices (check, credit card, cash).
  • Copy of Driver’s License or other Personal Identification Card to verify residency.
  • Tenants must submit a copy of their lease agreement and a statement from the owner agreeing to the Short Term Rental use of their property. It is the responsibility of the applicant to ensure that their lease does not prohibit subletting/short-term renting of the property.
  • New owners must provide documentation to show ownership of property.

Submit your complete TYPE B STR application packet to the City, in person or by mail to the following address:

City of Pacific Grove
Attn: Housing Division – TUL
300 Forest Avenue
Pacific Grove, CA 93950

It is encouraged that you submit your application in person and ask staff for any questions you may have regarding your application and the licensing process.

Our office hours are 8am – 12pm and 1pm –5pm, Monday through Thursday. Our office is closed on Fridays.

Application Review

After your application has been received, staff will initiate the review process (check your application status here). Staff will prepare and mail a notice to your neighbors notifying them of your intention to use the property as a Type B STR and occupancy limits.

Any of the following may be grounds for delay or denial of your application:

  1. If your property has any outstanding Planning, Building, Housing, Fire, Health, Police, or other applicable City code violations.
  2. If the Building Inspection Report identifies an unsafe condition.

Any unsafe conditions reported by the Building Inspection Report or recorded with the City must be corrected before a license can be issued. The Code Compliance officer may conduct a follow-up inspection to ensure all deficiencies are corrected.

Please allow up to three weeks from the date of application submittal. If you have questions after you submit the application, please contact the Short Term Rental Program staff at (831) 648-3190 or hnoori@cityofpacificgrove.org.

Type B STR License

Upon successfully meeting all Type B STR application requirements, the City will issue a Type B STR License. You will be notified by email and phone when the license is ready for pick up. You will be required to sign the Owner Responsibility Statement and pay the $250 fee at the time of picking up the license.

Here are a few things you must know about Type B STR license:

  • The license fee is annual and is prorated on a quarterly basis.
  • The license must be renewed annually on/before March 31st. Failure to renew a license prior to March 31st of each year will result in the suspension or revocation of the license
  • The license does not convey with the sale or transfer of the property.

Once you have obtained your license, it must be prominently displayed in plain view within the unit. You may also begin advertising (online or otherwise) your Short Term Rental site under the condition that you list the City license number at the top of all listings' descriptions and email your links to hnoori@cityofpacificgrove.org.

In the event your license has expired, you MUST not rent your property as a Short Term Rental until you submit a new application to obtain a new license. You may be subject to penalties and fines for unlicensed use.

Tax Obligations

The Transient Occupancy Tax (TOT) rate is 10% and taxes are payable on a monthly basis. Payments are due by the 15th day of the month following the close of each reporting period. For example, taxes collected for the first time started in January; those taxes collected are due no later than February 15th.

You must report your taxes to the City whether or not you had any renters. Complete and mail the TOT Affidavit along with your payment to the Finance Department located  at 300 Forest Avenue, Pacific Grove, CA 93950.

Change of Contact Information

If the owner and/or street address of the STR have changed, you MUST submit a new application.

If other application information (such as phone number, email, mailing address, etc) has changed, owners/agents MUST immediately supply the information to the City, without having to submit a new application. The information can be submitted to the City using the STR Contact Update Form. Alternatively, you can call (831) 648-3190 to update your information.

If your property manager has changed, you MUST appoint a new property manager as soon as possible. You must submit a written request and a statement with signature from your agent to the City.

Once we have received your updated contact information, we will change your license accordingly. The fee for amending and reprinting your license is

Renewing Your Type B STR License

All Type B STR Licenses must be renewed annually on or before March 31st. It is the responsibility of owners to renew a license before the deadline. To renew your license, all of the following items must be submitted one month prior to the expiration of your license.

  • Type B STR Renewal Form and renewal application fee of $155.
  • License Renewal Fee and actual cost of noticing neighbors within 300 feet (Checks payable to the City of Pacific Grove). For the year 2017-2018, the renewal fee for an STR Type B license will be $250.
  • Copy of Driver’s License or other Personal Identification Card to verify residency.
  • Affidavit affirming that smoke and carbon monoxide alarms are installed and that fire extinguisher are in an accessible location.
  • A Building Inspection Report obtained through a certified third-party general contractor or building inspector. The inspector must use the City STR Inspection Checklist. The City of Pacific Grove cannot recommend an inspector for you.
  • Tenants must submit a copy of their renewed lease agreement and a statement from the owner agreeing to the Short Term Rental use of their property. It is the responsibility of the applicant to ensure that subletting or use of your unit as a short-term residential rental is not prohibited.

We highly encourage early submissions as it will guarantee receipt of a renewed license on time so there is no interruption of rental activity.

Owner and Owner Representative Responsibilities

  1. The resident must designate an owner representative (i.e. property manager) to manage their Short Term Rental. The owner or owner representative shall be on-call 24 hours a day, seven days a week to manage the property and shall respond to the Short Term Rental site within 30 minutes of an emergency or complaint during any time the property is occupied by short term renters.
  2. Owners and property managers must maintain a guest log book that includes the names, phone number, home addresses of guests, guest’s license plate numbers if traveling by car, and dates of stay.
  3. Owner and owner representative must provide renters the following information:
    • The name and contact information of the local contact
    • Restrictions on the occupancy limits
    • Restrictions on noise, music and amplified sound
    • Parking restrictions
    • Trash collection schedule
    • Information on relevant burn bans
    • Information on relevant water restrictions
    • Information on Sensitive Habitats

Complaints/Enforcement

You can file a complaint regarding a suspected illegal short-term rental or one causing nuisance using any of the following methods:

  • Call 9-1-1, if it is an emergency (such as fire, medical emergency, suspicious activity, etc)
  • For non-emergency concerns, use our online complaint form (highly encouraged). Staff will follow up with you within 24 hours.
  • You can also call our STR Hotline phone number: (760) 833-7959. This is an effective method especially for those wishing to speak with a person to report the matter.
  • You can also call our office directly at (831) 648-3190, or email us at hnoori@cityofpacificgrove.org.

Please provide information regarding the address of the property, a description of the nature of the activity, and any other relevant information. Complaints may be filed anonymously, however, you may wish to provide your contact information so that our code enforcement staff can contact you to discuss your complaint in detail.

Tax Obligations

The Transient Occupancy Tax (TOT) rate is 10% and taxes are payable on a monthly basis. Payments are due by the 15th day of the month following the close of each reporting period. For example, taxes collected for the first time started in January; those taxes collected are due no later than February 15th.

You must report your taxes to the City whether or not you had any renters. Complete and mail the TOT Affidavit along with your payment to the Finance Department located at 300 Forest Avenue, Pacific Grove, CA 93950. 

Note: As of July 1, 2016, the City will no longer be offering the credit card option as a form of payment in regards to transient use tax. Your payment may be made by check or cash only.

Complaints/Enforcement

You can file a complaint regarding a suspected illegal short-term rental or one causing nuisance using any of the following methods:

  • Call 9-1-1, if it is an emergency (such as fire, medical emergency, suspicious activity, etc)
  • For non-emergency concerns, use our online complaint form (highly encouraged). Staff will follow up with you within 24 hours.
  • You can also call our STR Hotline phone number: (760) 833-7959. This is an effective method especially for those wishing to speak with a person to report the matter.
  • You can also call our office directly at (831) 648-3190, or email us at hnoori@cityofpacificgrove.org.

Please provide information regarding the address of the property, a description of the nature of the activity, and any other relevant information. Complaints may be filed anonymously, however, you may wish to provide your contact information so that our code enforcement staff can contact you to discuss your complaint in detail.

Change of Contact Information

If the owner and/or street address of the STR have changed, you MUST submit a new application.

If other application information (such as phone number, email, mailing address, etc) has changed, owners/agents MUST immediately supply the information to the City, without having to submit a new application. The information can be submitted to the City using the STR Contact Update Form. Alternatively, you can call (831) 648-3190 to update your information.

If your property manager has changed, you MUST appoint a new property manager as soon as possible. You must submit a written request and a statement with signature from your agent to the City.

Once we have received your updated contact information, we will change your license accordingly. The fee for amending and reprinting your license is $5.